Theimmart promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
1. How do I track my order?
2. How long does it take to deliver the product after it has been dispatched?
It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.
3. My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at 02239698289. We will follow up with the courier partner until your order is delivered.
4. What do I do if my product is delivered at the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at 02239698289. We will follow up with the courier partner and notify you at the earliest possible.
5. Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours.
6. I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at 02239698289.
7. Can I change the Shipping Address?
You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from 'My Account' section or from the homepage.
- If the order is not yet ready for dispatch, you can change your shipping address from contacting us at firstname.lastname@example.org or Calling us at 022-39698289
8.Does ShopClues deliver internationally?
Yes The immart Delivery Is available Worldwide.